Common Assessment Framework Expert Group
The CAF is an easy-to-use, free tool to assist public-sector organisations across Europe in using quality management techniques to improve their performance. In the past 10 years the CAF itself (and its use) became more mature. We distinguish three main phases in this maturity process. A first phase focusing on the self-assessment, a second phase having more attention for the improvements after the self-assessment and a third phase drawing attention to the mature culture of excellence in an organisation. In the first phase of the use of CAF, from 2000 until 2006, the emphasis was put on the introduction of TQM principles and values in the public sector by using the CAF as a self-assessment tool. Public sector organisations were not used to look at themselves, certainly not involving their own people. A lot had to be learned and most of the energy was put in spreading a sound methodology of self-assessment. With the revision of 2006, much more attention was dedicated in a second phase to the follow up of the self-assessment: the implementation of the improvement actions that were the result of the discovery of many areas of improvement during the self-assessment. The success of CAF was measured by the improved managerial practices that were installed and that lead to better results in the results criteria of the model. But the awareness grew in a third phase that it was necessary to develop further the concept of excellence that had been at the basis of CAF, but was not explicitly enough formulated for the public sector. If further developed, these principles could become the leading principles for building up the organisation towards the level of excellence on the basis of a sound self-assessment and an effective improvement plan. This work was done in the context of the discussions on the new Procedure for External Feedback. We invite you to more detailed information on this and other initiatives on the website of the CAF network www.eipa.eu/caf
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