The IPSG mission is to contribute to improving the quality and efficiency of the European public services, by developing tools and sharing good practices between Member States. The main goal is to introduce quality management and the customer orientation in public administrations.
Important IPSG products are:

 

• The Quality Conferences for Public Administrations in the EU;
• The Common Assessment Framework (CAF).

 

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Documents News Events Members

CAF Study 2011 Reserach Report - French version Author Patrick Staes, Nick Thijs, Ann Stoffels, Sven Geldof Publication Date : 30/03/2012 Presentations from the working group meeting on February 27-28 2012 Author Heidi Backhaus Publication Date : 16/03/2012 Measure to Improve. Improving public sector performance by using citizen - user satisfaction information Author Nick Thijs Publication Date : 30/12/2011 57th Meeting of the Directors General - final documents Author Krzysztof Banaś Publication Date : 21/12/2011 IPSG 2 - public documentation Author Izabela Najda-Jędrzejewska Publication Date : 25/11/2011 The list of participants 6QC Author Izabela Najda Jędrzejewska Publication Date : 25/10/2011 CAF newsletter October 2011 Author CAF resource centre Publication Date : 24/10/2011 The full program of the 6th QC Author Izabela Najda Jędrzejewska Publication Date : 20/10/2011 Five Years of CAF 2006: From Adolescence to Maturity – What Next? A study on the use, the support and the future of the Common Assessment Framework Author Patrick Staes, Nick Thijs, Ann Stoffels and Sven Geldof Publication Date : 04/10/2011 IPSG 1 meeting Author Izabela Najda-Jędrzejewska Publication Date : 21/09/2011 Agenda of the HRWG-IPSG 2 Meeting, Budapest, 24-25 May, 2011 Author Hungarian Presidency Publication Date : 20/05/2011 EUPAN DG Troika + 55th DG meeting Agenda Author Eupan Publication Date : 10/12/2010 Evaluation of Public Administrations' Added Value to the Lisbon Strategy Goals (Update 2010) The so-called Lisbon Strategy for growth and competitiveness was adopted by the European Council in 2000 and 2005. Many re... Author Consuelo Hidalgo, National Agency for the Evaluation of Public Policies and Quality of Services Ministry of the Presidency Publication Date : 01/11/2010 European Primer on Customer Satisfaction This publication explains the relevance of customer focus and the role(s) citizens/customers play in public secto... Author Patrick Staes, Nick Thijs, EIPA Publication Date : 15/12/2009 Photos from the working group meeting on 2-3 May 2012 in Copenhagen Photos from the HRWG and IPSG working group meeting on May 2-3 2012. Posted on 22 May 2012 Photos from the working group meeting in Copenhagen Photos from the HRWG and IPSG working group meeting on February 27-28 2012 Posted on 16 March 2012 Cerexhe receives petition for the simplification of administrative procedures for researchers On Monday, 5 July 2010 Mr Benoît Cerexhe, the Brussels Minister for the Economy and Employment, in his capacity as President of the Competitiveness Council of the EU - Research Section, received the representatives of the ‘Trust Researchers' petition, led by Dr Sabine Herlitschka (Austria). Posted on 05 July 2010 2. HRWG - IPSG meeting during the Danish Presidency The second HRWG-IPSG working group meeting during the Danish Presidency will take place on the 2nd-3rd May in Copenhagen. 02-03/May/2012 1. HRWG - IPSG meeting during the Danish Presidency The first HRWG-IPSG working group meeting during the Danish Presidency will take place on27-28 February in Copenhagen. To download meeting documents l... 27-28/Feb/2012 2. HRWG - IPSG meeting during Polish Presidency The second HRWG – IPSG meeting during Polish Presidency in EUPAN will be held on the 17 – 18th November in the Radisson Blu Hotel in Craco... 17-18/Nov/2011 Customer Satisfaction Management Learning Team Meeting Customer Satisfaction Management Learning Team Meeting Chancellery of the Prime Minister in Warsaw The meeting of the Customer Satisfaction Manag... 13/Oct/2011 6th European Quality Conference - summary & documentation On 29-30 September 2011 in Warsaw, the 6th European Quality Conference was held within the quality conference cycle of European Public Administration ... 29-30/Sep/2011 56th Meeting of Directors General The 56th DG meeting will take place in the Royal Palace of Gödöllö between 23 and 24 June, 2011. The documentation, including the ado... 23-24/Jun/2011 EUPAN HRWG-IPSG 2 working group meeting INVITATION IPSG-HR Working Group 2 meeting Budapest, 24 May – 25 May 2011 Dear Colleagues, We have the great pleasure in inviting you ... 24-25/May/2011 Eva Nikolov-Bruckner Austria Bundeskanzleramt Philippe Thoul Belgium Véronique Wathieu Belgium Marie-Odette Katshinda Belgium Jacky Leroy Belgium Federal Public Service Personnel and Organisation, Belgium Total: 119 | Displaying 1 - 5 Page:1 2 3 4 5 6 7 8 9 .... Last (24)   | Next >

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