Thematic Areas

Quality Management/CAF




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CAF Study 2011 Reserach Report - French version

Author Patrick Staes, Nick Thijs, Ann Stoffels, Sven Geldof
Publication Date : 30/03/2012
57th Meeting of the Directors General - final documents

Author Krzysztof Banaś
Publication Date : 21/12/2011
IPSG 2 - public documentation

Author Izabela Najda-Jędrzejewska
Publication Date : 25/11/2011
CAF newsletter October 2011

Author CAF resource centre
Publication Date : 24/10/2011
Seminar: Performance Management in the context of Total Quality Management

Author EIPA CAF Resource Centre
Publication Date : 07/10/2011
Five Years of CAF 2006: From Adolescence to Maturity – What Next?

A study on the use, the support and the future of the Common Assessment Framework
Author Patrick Staes, Nick Thijs, Ann Stoffels and Sven Geldof
Publication Date : 04/10/2011
IPSG 1 meeting

Author Izabela Najda-Jędrzejewska
Publication Date : 21/09/2011
CAF external feedback

Article - From self-assessment to External Feedback.
Author CAF Resource Centre
Publication Date : 28/07/2011
Training Programme Quality Management in Public Administration

Author CAF Resource Centre
Publication Date : 28/07/2011

CAF and education

CAF and education
Author EIPA CAF Resource Centre
Publication Date : 22/07/2011
CAF external feedback

Brochure - Pr...

Author CAF Resource Centre
Publication Date : 22/07/2011
CAF Newsletter April 2011

Author CAF Resource Centre
Publication Date : 20/06/2011
CAF 2006 brochure


Author EIPA CAF Resource Centre
Publication Date : 06/01/2011
Growing Towards Excellence in the European Public Sector

A decade of European collaboration with CAF
Author Patrick Staes and Nick Thijs (ed.)
Publication Date : 02/01/2011
Growing Towards Excellence in the European Public Sector
In 2000 the Innovative Public Services Group (IPSG) of the EUPAN (European Public Administration Network) presented the Common Assessment Framework (C...
Author Patrick Staes and Nick Thijs (ed.)
Publication Date : 09/12/2010
Evaluation of Public Administrations' Added Value to the Lisbon Strategy Goals (Update 2010)

The so-called Lisbon Strategy for growth and competitiveness was adopted by the European Council in 2000 and 2005. Many re...

Author Consuelo Hidalgo, National Agency for the Evaluation of Public Policies and Quality of Services Ministry of the Presidency
Publication Date : 01/11/2010
Towards sustainable Public Administration

Author Salvador Parrado and Elke Löffler
Publication Date : 01/06/2010
Evaluation of Public Administrations' Added Value To The Lisbon Strategy Goals

Author Consuelo Hidalgo
Publication Date : 01/06/2010
Towards sustainable Public Administration

Governance International (www.govint.org) was commissioned by the Spanish Na...

Author Salvador Parrado and Elke Löffler
Publication Date : 24/12/2009
European Primer on Customer Satisfaction

This publication explains the relevance of customer focus and the role(s) citizens/customers play in public secto...

Author Patrick Staes, Nick Thijs, EIPA
Publication Date : 15/12/2009
European Primer on Customer Satisfaction

Author Patrick Staes, Nick Thijs, EIPA
Publication Date : 10/10/2008
(French Version) Document d’orientation européen sur la gestion de la satisfaction client

Author Patrick Staes, Nick Thijs, EIPA
Publication Date : 10/10/2008
4th Quality Conference - Impact Assessment Study

Author Catholic University of Portugal (Porto)
Publication Date : 05/11/2007
How to improve processes without creating extra bureaucracy

Author Steve Johnson
Publication Date : 18/11/2004
Disseminating CAF in Denmark: The Story of the KVIK Project

Author Hanne Dorthe Sørensen
Publication Date : 18/11/2004
Quality Management on the European Agenda

Author Patrick Staes and Nick Thijs
Publication Date : 01/10/2004
An integrated Model for CAF Application in Portugal, May 2004

Author Ana Andrade
Publication Date : 05/01/2003
Quality development in the Norwegian music and art schools

Author Even Fossum Svendsen
Publication Date : 30/11/1999
CAF external feedback

Article - From self-assessment to External Feedback.
Author CAF Resource Centre
Publication Date : 28/07/2011
CAF external feedback

Brochure - Pr...

Author CAF Resource Centre
Publication Date : 22/07/2011
CAF 2006 brochure


Author EIPA CAF Resource Centre
Publication Date : 06/01/2011
Disseminating CAF in Denmark: The Story of the KVIK Project

Author Hanne Dorthe Sørensen
Publication Date : 18/11/2004
How to improve processes without creating extra bureaucracy

Author Steve Johnson
Publication Date : 18/11/2004
Seminar: Performance Management in the context of Total Quality Management

Author EIPA CAF Resource Centre
Publication Date : 07/10/2011
(French Version) Document d’orientation européen sur la gestion de la satisfaction client

Author Patrick Staes, Nick Thijs, EIPA
Publication Date : 10/10/2008
European Primer on Customer Satisfaction

Author Patrick Staes, Nick Thijs, EIPA
Publication Date : 10/10/2008
CAF Study 2011 Reserach Report - French version

Author Patrick Staes, Nick Thijs, Ann Stoffels, Sven Geldof
Publication Date : 30/03/2012
Five Years of CAF 2006: From Adolescence to Maturity – What Next?

A study on the use, the support and the future of the Common Assessment Framework
Author Patrick Staes, Nick Thijs, Ann Stoffels and Sven Geldof
Publication Date : 04/10/2011
CAF external feedback

Brochure - Pr...

Author CAF Resource Centre
Publication Date : 22/07/2011
Growing Towards Excellence in the European Public Sector

A decade of European collaboration with CAF
Author Patrick Staes and Nick Thijs (ed.)
Publication Date : 02/01/2011
Growing Towards Excellence in the European Public Sector
In 2000 the Innovative Public Services Group (IPSG) of the EUPAN (European Public Administration Network) presented the Common Assessment Framework (C...
Author Patrick Staes and Nick Thijs (ed.)
Publication Date : 09/12/2010
Evaluation of Public Administrations' Added Value to the Lisbon Strategy Goals (Update 2010)

The so-called Lisbon Strategy for growth and competitiveness was adopted by the European Council in 2000 and 2005. Many re...

Author Consuelo Hidalgo, National Agency for the Evaluation of Public Policies and Quality of Services Ministry of the Presidency
Publication Date : 01/11/2010
Evaluation of Public Administrations' Added Value To The Lisbon Strategy Goals

Author Consuelo Hidalgo
Publication Date : 01/06/2010
Five Years of CAF 2006: From Adolescence to Maturity – What Next?

A study on the use, the support and the future of the Common Assessment Framework
Author Patrick Staes, Nick Thijs, Ann Stoffels and Sven Geldof
Publication Date : 04/10/2011
Growing Towards Excellence in the European Public Sector

A decade of European collaboration with CAF
Author Patrick Staes and Nick Thijs (ed.)
Publication Date : 02/01/2011
Evaluation of Public Administrations' Added Value To The Lisbon Strategy Goals

Author Consuelo Hidalgo
Publication Date : 01/06/2010
Towards sustainable Public Administration

Author Salvador Parrado and Elke Löffler
Publication Date : 01/06/2010
4th Quality Conference - Impact Assessment Study

Author Catholic University of Portugal (Porto)
Publication Date : 05/11/2007
CAF Study 2011 Reserach Report - French version

Author Patrick Staes, Nick Thijs, Ann Stoffels, Sven Geldof
Publication Date : 30/03/2012
Five Years of CAF 2006: From Adolescence to Maturity – What Next?

A study on the use, the support and the future of the Common Assessment Framework
Author Patrick Staes, Nick Thijs, Ann Stoffels and Sven Geldof
Publication Date : 04/10/2011
Growing Towards Excellence in the European Public Sector

A decade of European collaboration with CAF
Author Patrick Staes and Nick Thijs (ed.)
Publication Date : 02/01/2011
57th Meeting of the Directors General - final documents

Author Krzysztof Banaś
Publication Date : 21/12/2011
IPSG 2 - public documentation

Author Izabela Najda-Jędrzejewska
Publication Date : 25/11/2011
IPSG 1 meeting

Author Izabela Najda-Jędrzejewska
Publication Date : 21/09/2011
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