Thematic Areas

Quality Management/CAF




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Seminar: Risk Management in the Context of CAF and TQM (18-20 May 2015)


HRWG-IPSG meeting in Riga - 11 - Preparation of the Quality Conference

CAF working group meeting for national correspondents, Riga, 12 May 2015

CAF working gro...

RomeDG - 04 - The use of CAF in the Education sector - Prohl
The use of CAF inthe Education sector
HRWG-IPSG meeting in Rome - 8a - CAF activities during the Italian Semester

HRWG-IPSG meeting in Rome - 8b - Presentation of the CAF Activities

HRWG-IPSG meeting in Rome - Agenda
Agenda of the 16th and 17th of October 2014
Stimuler la participation des fonctionnaires avec le CAF

Stimuler la participation des fonctionnaires avec le CAF

 


Risk Management in the Context of CAF and TQM

Ris...

CAF Newsletter 2013/3

CAF Newsletter 2013/3


How the CAF model strengthens staff participation

How the CAF model strengthens staff participation


CAF procedure for external feedback

CAF Newsletter 2013/1

Di...

CAF Newsletter October 2012

CAF 2013 brochure

CAF Study 2011 Reserach Report - French version

57th Meeting of the Directors General - final documents

IPSG 2 - public documentation

CAF newsletter October 2011

Five Years of CAF 2006: From Adolescence to Maturity – What Next?

A study on the use, the support and the future of the Common Assessment Framework


IPSG 1 meeting

CAF external feedback

Article - From self-assessment to External Feedback.


Training Programme Quality Management in Public Administration

Author CAF Resource Centre
Publication Date : 28/07/2011

CAF and education

CAF and education


CAF external feedback

Brochure - Pr...

CAF Newsletter April 2011

CAF 2006 brochure


Growing Towards Excellence in the European Public Sector

A decade of European collaboration with CAF


Growing Towards Excellence in the European Public Sector
In 2000 the Innovative Public Services Group (IPSG) of the EUPAN (European Public Administration Network) presented the Common Assessment Framework (C...
Evaluation of Public Administrations' Added Value to the Lisbon Strategy Goals (Update 2010)

The so-called Lisbon Strategy for growth and competitiveness was adopted by the European Council in 2000 and 2005. Many re...

Towards sustainable Public Administration

Evaluation of Public Administrations' Added Value To The Lisbon Strategy Goals

Towards sustainable Public Administration

Governance International (www.govint.org) was commissioned by the Spanish Na...

European Primer on Customer Satisfaction

This publication explains the relevance of customer focus and the role(s) citizens/customers play in public secto...

European Primer on Customer Satisfaction

(French Version) Document d’orientation européen sur la gestion de la satisfaction client

4th Quality Conference - Impact Assessment Study

How to improve processes without creating extra bureaucracy

Disseminating CAF in Denmark: The Story of the KVIK Project

Quality Management on the European Agenda

An integrated Model for CAF Application in Portugal, May 2004

Quality development in the Norwegian music and art schools

CAF Newsletter October 2012

CAF external feedback

Article - From self-assessment to External Feedback.


CAF external feedback

Brochure - Pr...

CAF 2006 brochure


Disseminating CAF in Denmark: The Story of the KVIK Project

How to improve processes without creating extra bureaucracy

CAF working group meeting for national correspondents, Riga, 12 May 2015

CAF working gro...

Seminar: Risk Management in the Context of CAF and TQM (18-20 May 2015)


Risk Management in the Context of CAF and TQM

Ris...

Stimuler la participation des fonctionnaires avec le CAF

Stimuler la participation des fonctionnaires avec le CAF

 


How the CAF model strengthens staff participation

How the CAF model strengthens staff participation


(French Version) Document d’orientation européen sur la gestion de la satisfaction client

European Primer on Customer Satisfaction

HRWG-IPSG meeting in Riga - 11 - Preparation of the Quality Conference

CAF Study 2011 Reserach Report - French version

Five Years of CAF 2006: From Adolescence to Maturity – What Next?

A study on the use, the support and the future of the Common Assessment Framework


CAF external feedback

Brochure - Pr...

Growing Towards Excellence in the European Public Sector

A decade of European collaboration with CAF


Growing Towards Excellence in the European Public Sector
In 2000 the Innovative Public Services Group (IPSG) of the EUPAN (European Public Administration Network) presented the Common Assessment Framework (C...
Evaluation of Public Administrations' Added Value to the Lisbon Strategy Goals (Update 2010)

The so-called Lisbon Strategy for growth and competitiveness was adopted by the European Council in 2000 and 2005. Many re...

Evaluation of Public Administrations' Added Value To The Lisbon Strategy Goals

Five Years of CAF 2006: From Adolescence to Maturity – What Next?

A study on the use, the support and the future of the Common Assessment Framework


Growing Towards Excellence in the European Public Sector

A decade of European collaboration with CAF


Evaluation of Public Administrations' Added Value To The Lisbon Strategy Goals

Towards sustainable Public Administration

4th Quality Conference - Impact Assessment Study

CAF Study 2011 Reserach Report - French version

Five Years of CAF 2006: From Adolescence to Maturity – What Next?

A study on the use, the support and the future of the Common Assessment Framework


Growing Towards Excellence in the European Public Sector

A decade of European collaboration with CAF


CAF working group meeting for national correspondents, Riga, 12 May 2015

CAF working gro...

HRWG-IPSG meeting in Rome - Agenda
Agenda of the 16th and 17th of October 2014
RomeDG - 04 - The use of CAF in the Education sector - Prohl
The use of CAF inthe Education sector
HRWG-IPSG meeting in Rome - 8a - CAF activities during the Italian Semester

HRWG-IPSG meeting in Rome - 8b - Presentation of the CAF Activities

57th Meeting of the Directors General - final documents

IPSG 2 - public documentation

IPSG 1 meeting

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