Thematic Areas

Performance Measurement




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Maltese Presidency Study - The Public Service as a Performing Organisation

Author Malta EUPAN Team
Publication Date : 05/07/2017
Study on Centres of Government in the EU Member States
A united vision of government operations at the leading levels of government is necessary in order to ensure successful operations of the governm...
Author SAFEGE Baltija
Publication Date : 18/09/2015
HRWG-IPSG meeting in Riga - 2 - Possibilities for Strengthening CoG

Author Sandra Briggs
Publication Date : 23/03/2015
Troika meeting in Rome - Presentation on CAF
Presentation on Common Assessment Framework
Author Sabina Bellotti
Publication Date : 10/09/2014
CAF Study 2011 Reserach Report - French version

Author Patrick Staes, Nick Thijs, Ann Stoffels, Sven Geldof
Publication Date : 30/03/2012
57th Meeting of the Directors General - final documents

Author Krzysztof Banaś
Publication Date : 21/12/2011
IPSG 1 meeting

Author Izabela Najda-Jędrzejewska
Publication Date : 21/09/2011
Growing Towards Excellence in the European Public Sector
In 2000 the Innovative Public Services Group (IPSG) of the EUPAN (European Public Administration Network) presented the Common Assessment Framework (C...
Author Patrick Staes and Nick Thijs (ed.)
Publication Date : 09/12/2010
Evaluation of Public Administrations' Added Value to the Lisbon Strategy Goals (Update 2010)

The so-called Lisbon Strategy for growth and competitiveness was adopted by the European Council in 2000 and 2005. Many re...

Author Consuelo Hidalgo, National Agency for the Evaluation of Public Policies and Quality of Services Ministry of the Presidency
Publication Date : 01/11/2010
Towards sustainable Public Administration

Author Salvador Parrado and Elke Löffler
Publication Date : 01/06/2010
Evaluation of Public Administrations' Added Value To The Lisbon Strategy Goals

Author Consuelo Hidalgo
Publication Date : 01/06/2010
Towards sustainable Public Administration

Governance International (www.govint.org) was commissioned by the Spanish Na...

Author Salvador Parrado and Elke Löffler
Publication Date : 24/12/2009
European Primer on Customer Satisfaction

This publication explains the relevance of customer focus and the role(s) citizens/customers play in public secto...

Author Patrick Staes, Nick Thijs, EIPA
Publication Date : 15/12/2009
U.S. Government Agencies Turn to a Customer Satisfaction Index (CSI) to Measure and Benchmark Performance in Meeting Citizen Needs and Expectations

Author By Bernie Lubran, Federal Consulting Group, US Department of the Treasury
Publication Date : 13/01/2005
Performance Contracts for Senior Civil Servants In Malta

Author Charles Polidano
Publication Date : 18/11/2004
U.S. Government Agencies Turn to a Customer Satisfaction Index (CSI) to Measure and Benchmark Performance in Meeting Citizen Needs and Expectations

Author By Bernie Lubran, Federal Consulting Group, US Department of the Treasury
Publication Date : 13/01/2005
Performance Contracts for Senior Civil Servants In Malta

Author Charles Polidano
Publication Date : 18/11/2004
CAF Study 2011 Reserach Report - French version

Author Patrick Staes, Nick Thijs, Ann Stoffels, Sven Geldof
Publication Date : 30/03/2012
Growing Towards Excellence in the European Public Sector
In 2000 the Innovative Public Services Group (IPSG) of the EUPAN (European Public Administration Network) presented the Common Assessment Framework (C...
Author Patrick Staes and Nick Thijs (ed.)
Publication Date : 09/12/2010
Evaluation of Public Administrations' Added Value to the Lisbon Strategy Goals (Update 2010)

The so-called Lisbon Strategy for growth and competitiveness was adopted by the European Council in 2000 and 2005. Many re...

Author Consuelo Hidalgo, National Agency for the Evaluation of Public Policies and Quality of Services Ministry of the Presidency
Publication Date : 01/11/2010
Evaluation of Public Administrations' Added Value To The Lisbon Strategy Goals

Author Consuelo Hidalgo
Publication Date : 01/06/2010
Maltese Presidency Study - The Public Service as a Performing Organisation

Author Malta EUPAN Team
Publication Date : 05/07/2017
Study on Centres of Government in the EU Member States
A united vision of government operations at the leading levels of government is necessary in order to ensure successful operations of the governm...
Author SAFEGE Baltija
Publication Date : 18/09/2015
HRWG-IPSG meeting in Riga - 2 - Possibilities for Strengthening CoG

Author Sandra Briggs
Publication Date : 23/03/2015
Evaluation of Public Administrations' Added Value To The Lisbon Strategy Goals

Author Consuelo Hidalgo
Publication Date : 01/06/2010
Towards sustainable Public Administration

Author Salvador Parrado and Elke Löffler
Publication Date : 01/06/2010
CAF Study 2011 Reserach Report - French version

Author Patrick Staes, Nick Thijs, Ann Stoffels, Sven Geldof
Publication Date : 30/03/2012
Maltese Presidency Study - The Public Service as a Performing Organisation

Author Malta EUPAN Team
Publication Date : 05/07/2017
Troika meeting in Rome - Presentation on CAF
Presentation on Common Assessment Framework
Author Sabina Bellotti
Publication Date : 10/09/2014
57th Meeting of the Directors General - final documents

Author Krzysztof Banaś
Publication Date : 21/12/2011
IPSG 1 meeting

Author Izabela Najda-Jędrzejewska
Publication Date : 21/09/2011
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