Thematic Areas

Performance Measurement




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Study on Centres of Government in the EU Member States
A united vision of government operations at the leading levels of government is necessary in order to ensure successful operations of the governm...
HRWG-IPSG meeting in Riga - 2 - Possibilities for Strengthening CoG

Troika meeting in Rome - Presentation on CAF
Presentation on Common Assessment Framework
CAF Study 2011 Reserach Report - French version

57th Meeting of the Directors General - final documents

IPSG 1 meeting

Growing Towards Excellence in the European Public Sector
In 2000 the Innovative Public Services Group (IPSG) of the EUPAN (European Public Administration Network) presented the Common Assessment Framework (C...
Evaluation of Public Administrations' Added Value to the Lisbon Strategy Goals (Update 2010)

The so-called Lisbon Strategy for growth and competitiveness was adopted by the European Council in 2000 and 2005. Many re...

Towards sustainable Public Administration

Evaluation of Public Administrations' Added Value To The Lisbon Strategy Goals

Towards sustainable Public Administration

Governance International (www.govint.org) was commissioned by the Spanish Na...

European Primer on Customer Satisfaction

This publication explains the relevance of customer focus and the role(s) citizens/customers play in public secto...

U.S. Government Agencies Turn to a Customer Satisfaction Index (CSI) to Measure and Benchmark Performance in Meeting Citizen Needs and Expectations

Performance Contracts for Senior Civil Servants In Malta

U.S. Government Agencies Turn to a Customer Satisfaction Index (CSI) to Measure and Benchmark Performance in Meeting Citizen Needs and Expectations

Performance Contracts for Senior Civil Servants In Malta

CAF Study 2011 Reserach Report - French version

Growing Towards Excellence in the European Public Sector
In 2000 the Innovative Public Services Group (IPSG) of the EUPAN (European Public Administration Network) presented the Common Assessment Framework (C...
Evaluation of Public Administrations' Added Value to the Lisbon Strategy Goals (Update 2010)

The so-called Lisbon Strategy for growth and competitiveness was adopted by the European Council in 2000 and 2005. Many re...

Evaluation of Public Administrations' Added Value To The Lisbon Strategy Goals

Study on Centres of Government in the EU Member States
A united vision of government operations at the leading levels of government is necessary in order to ensure successful operations of the governm...
HRWG-IPSG meeting in Riga - 2 - Possibilities for Strengthening CoG

Evaluation of Public Administrations' Added Value To The Lisbon Strategy Goals

Towards sustainable Public Administration

CAF Study 2011 Reserach Report - French version

Troika meeting in Rome - Presentation on CAF
Presentation on Common Assessment Framework
57th Meeting of the Directors General - final documents

IPSG 1 meeting

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