Thematic Areas

User Satisfaction




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Citizen's Charters and Public Service Delivery Standards

Author Bulgarian EUPAN Team
Publication Date : 18/04/2018
Summary of the Workshop on Improving Service Delivery Standards

Author Bulgarian EUPAN Team
Publication Date : 01/03/2018
HRWG-IPSG meeting in Riga - 6 - Mobile App to Improve Public Service Quality in Latvia

Author Signe Znotiņa-Znota
Publication Date : 23/03/2015
HRWG-IPSG meeting in Riga - 9e - Once Only Principle

Author Jean - François Junger
Publication Date : 23/03/2015
RomeDG - 09 - European framework agreement - Tonegutti
Promotion and Implementation of European framework agreement EUAPE/TUNED for a quality service in Central Government Administrations
Author Raffaella Greco Tonegutti
Publication Date : 15/12/2014
Troika meeting in Rome - Presentation of EUPAE-TUNED activities.pdf
Presentation of the Social Dialogue meeting
Author EUPAE Italy
Publication Date : 10/09/2014
Troika meeting in Rome - Presentation on new study on open government in EU
Open Government policies in Europe
Author Transparency International Italia
Publication Date : 10/09/2014
CAF Study 2011 Reserach Report - French version

Author Patrick Staes, Nick Thijs, Ann Stoffels, Sven Geldof
Publication Date : 30/03/2012
57th Meeting of the Directors General - final documents

Author Krzysztof Banaś
Publication Date : 21/12/2011
IPSG 2 - public documentation

Author Izabela Najda-Jędrzejewska
Publication Date : 25/11/2011
IPSG 1 meeting

Author Izabela Najda-Jędrzejewska
Publication Date : 21/09/2011
The Most Friendly Office Competition in Polish Government Administration

Author Mr Robert Czarnecki, Director General responsible for Public Administration
Publication Date : 18/11/2004
The Most Friendly Office Competition in Polish Government Administration

Author Mr Robert Czarnecki, Director General responsible for Public Administration
Publication Date : 18/11/2004
Summary of the Workshop on Improving Service Delivery Standards

Author Bulgarian EUPAN Team
Publication Date : 01/03/2018
Citizen's Charters and Public Service Delivery Standards

Author Bulgarian EUPAN Team
Publication Date : 18/04/2018
HRWG-IPSG meeting in Riga - 6 - Mobile App to Improve Public Service Quality in Latvia

Author Signe Znotiņa-Znota
Publication Date : 23/03/2015
CAF Study 2011 Reserach Report - French version

Author Patrick Staes, Nick Thijs, Ann Stoffels, Sven Geldof
Publication Date : 30/03/2012
Summary of the Workshop on Improving Service Delivery Standards

Author Bulgarian EUPAN Team
Publication Date : 01/03/2018
CAF Study 2011 Reserach Report - French version

Author Patrick Staes, Nick Thijs, Ann Stoffels, Sven Geldof
Publication Date : 30/03/2012
Summary of the Workshop on Improving Service Delivery Standards

Author Bulgarian EUPAN Team
Publication Date : 01/03/2018
Summary of the Workshop on Improving Service Delivery Standards

Author Bulgarian EUPAN Team
Publication Date : 01/03/2018
HRWG-IPSG meeting in Riga - 9e - Once Only Principle

Author Jean - François Junger
Publication Date : 23/03/2015
RomeDG - 09 - European framework agreement - Tonegutti
Promotion and Implementation of European framework agreement EUAPE/TUNED for a quality service in Central Government Administrations
Author Raffaella Greco Tonegutti
Publication Date : 15/12/2014
Troika meeting in Rome - Presentation of EUPAE-TUNED activities.pdf
Presentation of the Social Dialogue meeting
Author EUPAE Italy
Publication Date : 10/09/2014
Troika meeting in Rome - Presentation on new study on open government in EU
Open Government policies in Europe
Author Transparency International Italia
Publication Date : 10/09/2014
57th Meeting of the Directors General - final documents

Author Krzysztof Banaś
Publication Date : 21/12/2011
IPSG 2 - public documentation

Author Izabela Najda-Jędrzejewska
Publication Date : 25/11/2011
IPSG 1 meeting

Author Izabela Najda-Jędrzejewska
Publication Date : 21/09/2011
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