Thematic Areas

User Satisfaction




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Citizen's Charters and Public Service Delivery Standards

Summary of the Workshop on Improving Service Delivery Standards

HRWG-IPSG meeting in Riga - 6 - Mobile App to Improve Public Service Quality in Latvia

HRWG-IPSG meeting in Riga - 9e - Once Only Principle

RomeDG - 09 - European framework agreement - Tonegutti
Promotion and Implementation of European framework agreement EUAPE/TUNED for a quality service in Central Government Administrations
Troika meeting in Rome - Presentation of EUPAE-TUNED activities.pdf
Presentation of the Social Dialogue meeting
Troika meeting in Rome - Presentation on new study on open government in EU
Open Government policies in Europe
CAF Study 2011 Reserach Report - French version

57th Meeting of the Directors General - final documents

IPSG 2 - public documentation

IPSG 1 meeting

The Most Friendly Office Competition in Polish Government Administration

The Most Friendly Office Competition in Polish Government Administration

Summary of the Workshop on Improving Service Delivery Standards

Citizen's Charters and Public Service Delivery Standards

HRWG-IPSG meeting in Riga - 6 - Mobile App to Improve Public Service Quality in Latvia

CAF Study 2011 Reserach Report - French version

Summary of the Workshop on Improving Service Delivery Standards

CAF Study 2011 Reserach Report - French version

Summary of the Workshop on Improving Service Delivery Standards

Summary of the Workshop on Improving Service Delivery Standards

HRWG-IPSG meeting in Riga - 9e - Once Only Principle

RomeDG - 09 - European framework agreement - Tonegutti
Promotion and Implementation of European framework agreement EUAPE/TUNED for a quality service in Central Government Administrations
Troika meeting in Rome - Presentation of EUPAE-TUNED activities.pdf
Presentation of the Social Dialogue meeting
Troika meeting in Rome - Presentation on new study on open government in EU
Open Government policies in Europe
57th Meeting of the Directors General - final documents

IPSG 2 - public documentation

IPSG 1 meeting

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