Risk Management in the Context of CAF and TQM
This seminar is directed towards top and middle managers, quality and change managers, and experts in charge of strategy development in the public sector (ministries, agencies, regional and local administrations, education, police, healthcare, etc.), who have a special interest in two important items of good governance: risk management and TQM.
The Common Assessment Framework (CAF) is based on the premise that excellent results in organisational performance, citizens/customers, people and society are achieved through leadership to drive strategy and planning, people, partnerships, resources and processes.
Nowadays much attention is focused on the functioning of good governance. Due to the worldwide financial and economic situation, every government organisation must deal with reduced budgets. It is a challenge to reach goals and to improve performance, whilst budgets are simultaneously being cut drastically; all kind of risks can occur.
Key items in good governance are risk management and internal control. What are the risks and how can we reduce them? Internal control is an important control measure that can reduce risks. Are the working processes at a level at which they can be trusted from a good governance perspective?
In this seminar participants will discuss these issues with each other and with the speakers, as well as working on concrete examples of quality management and good governance.
At the end of the seminar, participants will return to their administration with their own view of risk management and internal control, based on the knowledge they will gain over the three days.