Performance management in public administration has a long ascendancy, and in all probability, a long road ahead. Nonetheless, performance management is not without its problems. Practitioners, management consultants as well as academics have sought solutions in response to the paradoxical and often problematic nature of performance management. New Public Management reforms worldwide have introduced a variety of performance measurement and management practices. Recent evolutions have corrected some aspects of the NPM and broadened the scoop towards New Public Governance forms. This evolution from the traditional Weberian bureaucratic public organisation over the New Public Management towards the New Governance approach follows different rhythms in the different European countries and public organisations. But performance management has gradually become an integral part of all modern governance arrangements.
What was missing is the global, holistic approach integrating all aspects of the functioning of public sector organisations, driving them towards Excellence and the ultimate level of performance. The Common Assessment Framework 2013 provides this approach.
This three days seminar will focus on the total organisational performance. In fact, Total Quality Management evolved towards overall organisational management including all aspects of the functioning of public administrations and the results they achieve. Performance is looked at in the two senses of the word: performance as the way we do things and performance as the results we achieve and the outputs and outcomes we deliver.