Knowledge Management

CAF procedure for external feedback

by EIPA CAF Resource Centre published on 04 March 2013

The Procedure for External Feedback (PEF) is an integral part of the CAF and is currently being implemented in countries such as Austria, Denmark, Germany, Italy, the Slovak Republic and Slovenia.

To enable public sector organisations applying CAF to see the results of their efforts and to obtain feedback, the PEF provides external feedback on the introduction of total quality management with CAF. This feedback relates not only to the self-assessment process and the improvement actions, but also to the way forward chosen by organisations in order to attain excellence in the long run, and is based upon the fundamental concepts of excellence. The PEF brochure has now been edited online with the CAF 2013 and can be downloaded from our website.

  1. CAF 2013 brochure
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