About
Working Groups
Human Resources Working Group
Innovative Public Services Working Group
Common Assessment Framework Expert Group
Social Dialogue Working Group
Learning Teams
Administrative Burdens for Citizens Learning Team
Customer Satisfaction Management (CSM) Learning Team
BLC
BLC: Capacity to innovate
BLC: Openness of government
BLC: Motivation of civil servants
BLC: Client satisfaction
BLC: Reducing administrative burdens
Who's Who
Thematic Areas
Leadership
User Satisfaction
E-Government
Partnerships
Change Management
Performance Measurement
Quality Management/CAF
Cost-Effectiveness
Staff development
Pensions
Integrity & Ethics
Better Regulation
Knowledge Center
News
Events
Calendar
Knowledge Management
EU.P.A.N. Home
Knowledge Center
U.S. Government Agencies Turn to a Customer Satisfaction Index (CSI) to Measure and Benchmark Performance in Meeting Citizen Needs and Expectations
Contact us
•
FAQ
•
Intranet login
U.S. Government Agencies Turn to a Customer Satisfaction Index (CSI) to Measure and Benchmark Performance in Meeting Citizen Needs and Expectations
by
By Bernie Lubran, Federal Consulting Group, US Department of the Treasury
published on 13 January 2005
US
Download (37KB)
Related
Thematic Areas
Performance Measurement
Document Types
Articles
Comments
+ add commnet
Title
Comment
^ hide form
advanced search
Calendar
May 2012
Mo
Tu
We
Th
Fr
Sa
Su
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
1
2
3
4
5
6
7
8
9
10
events calendar
by thematic area
Follow us