Knowledge Management

CAF 2006 brochure

by EIPA CAF Resource Centre published on 06 January 2011

The Common Assessment Framework (CAF) is a total quality management (TQM) tool specifically designed for the development of TQM in public sector organisations, starting with a self-assessment of their organisational performance. Since the launch of the first version in 2000, more than 2500 organisations in many European countries have implemented the CAF. Many lessons have been learned and have led to the third revised version, CAF 2006. 

The Common Assessment Framework (CAF) is a total quality management tool (TQM) specifically designed for the development of TQM in public sector organisations.  It is based on the premise that excellent results in organisational performance, citizens/customers, people and society are achieved through leadership to drive strategy and planning, people, partnerships, resources and processes.

After more than 10 years of shared efforts in developing Quality Management in the public sector in Europe, the Common Assessment Framework has become a reference model of excellence for the public sector in Europe. In the first phase of the use of CAF, from 2000 until 2006, the emphasis was put on the introduction of TQM principles and values in the public sector by using the CAF as a self-assessment tool. With the revised version in 2006, much more attention was dedicated to the follow up to the self-assessment in a second phase: the implementation of the improvement actions that were the result of the discovery of many areas of improvement during the self-assessment.

Related
  1. CAF external feedback
  2. CAF and education
  3. CAF works - better service for the citizens by using CAF
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