Knowledge Management

European Primer on Customer Satisfaction

by Patrick Staes, Nick Thijs, EIPA published on 15 December 2009

This publication explains the relevance of customer focus and the role(s) citizens/customers play in public sector management. It gives an overview of different methods and techniques around customer insight including examining the importance of customer needs, expectations and satisfaction.

Related
    Comments
    + add commnet
    Calendar
    Mo Tu We Th Fr Sa Su
    1 2
    3 4 5 6 7 8 9
    10 11 12 13 14 15 16
    17 18 19 20 21 22 23
    24 25 26 27 28 29 30
    31 1 2 3 4 5 6
    events calendar     by thematic area

    Follow us