One of the most important benefits of EUPAN is the opportunity of sharing knowledge between different public administrations. Besides the documents which support the meeting, the country that holds the Presidency or any other participant (in this case after communicating to the Presidency), may deliver documents which are considered being in the interest of the working groups or the Network. The website also targets an audience of practitioners, policymakers and scholars, seeking to build and share their knowledge and experience.

Please find below the list of all documents published on this website. You can browse the wide variety of sources by articles, events, reports, studies, projects, surveys, policy papers and agendas.

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Articles Events Policy Papers Projects Reports Studies Surveys Resolutions Agendas Meeting documents

CAF external feedback Article - From self-assessment to External Feedback. Author CAF Resource Centre Publication Date : 28/07/2011 CAF external feedback Brochure - Pr... Author CAF Resource Centre Publication Date : 22/07/2011 CAF 2006 brochure Author EIPA CAF Resource Centre Publication Date : 06/01/2011 Information on the Structure of the Civil and Public Services of the EU Member and Applicant States - June 2005 Publication Date : 10/06/2005 Milestones on the way to Better regulation at the European Union Level Author PD Dr. Götz Konzendorf, Dr. Peter Wordelmann, Dipl.-Pol. Susanne Bölck, Dipl.-Pol. Sylvia Veit Publication Date : 09/06/2005 A new Space for Public Administrations and Services of General Interest in an Enlarged Union Author EIPA Publication Date : 08/06/2005 U.S. Government Agencies Turn to a Customer Satisfaction Index (CSI) to Measure and Benchmark Performance in Meeting Citizen Needs and Expectations Author By Bernie Lubran, Federal Consulting Group, US Department of the Treasury Publication Date : 13/01/2005 How to improve processes without creating extra bureaucracy Author Steve Johnson Publication Date : 18/11/2004 The Most Friendly Office Competition in Polish Government Administration Author Mr Robert Czarnecki, Director General responsible for Public Administration Publication Date : 18/11/2004 Performance Contracts for Senior Civil Servants In Malta Author Charles Polidano Publication Date : 18/11/2004 Disseminating CAF in Denmark: The Story of the KVIK Project Author Hanne Dorthe Sørensen Publication Date : 18/11/2004 The Lisbon Strategy and Strategy-Focused Public Administration Author Mr Seppo Määttä, Seconded National Expert (EIPA) Publication Date : 15/10/2004 Highlights from the speech of Al Gore at 3QC Author Bartel Stompedissel Publication Date : 15/09/2004 Ethics and Integrity in the Public Sector Author Peter Krekel Publication Date : 30/11/1999 Quantitative aspects of pension reforms Author Peter van der Gaast Publication Date : 30/11/1999 Public Sector Performance: An International Comparison Author Stef Böger Publication Date : 30/11/1999 E-Government: Achieving considerable benefits by egovernment Author John Kootstra Publication Date : 30/11/1999 Social Partnership and Training in National Administrations Author Nadja Salson Publication Date : 30/11/1999 Seminar: Performance Management in the context of Total Quality Management Author EIPA CAF Resource Centre Publication Date : 07/10/2011 Politico-administrative relations in top civil service in the EU member countries Author FREYA SCHREURS, DR. TRUI STEEN, DR. WOUTER VANDENABEELE Publication Date : 16/12/2010 EUPAN DG Troika + 55th DG meeting Agenda Author Eupan Publication Date : 10/12/2010 PERF Status Author P. Vermeulen Publication Date : 24/11/2010 European Public Administration Network - Workshop - eGovernment: People and Skills - 24 June 2005 - Maastricht Publication Date : 24/06/2005 Open Standards in Interoperability Frameworks Discussion note on open standards in interoperability frameworks Author EPAN-workgroup Publication Date : 30/11/1999 European Primer on Customer Satisfaction Author Patrick Staes, Nick Thijs, EIPA Publication Date : 10/10/2008 (French Version) Document d’orientation européen sur la gestion de la satisfaction client Author Patrick Staes, Nick Thijs, EIPA Publication Date : 10/10/2008 Seven Steps to a Citizen Charter with Service Standards: Implementation Plan for Governmental Organizations; Practitioners handbook Author IPSG Publication Date : 01/09/2008 Engagements de service : une Charte du Citoyen en sept étapes; manuel du chef de projet Author IPSG Publication Date : 01/09/2008 Principles of Good Administration in the Member States of the European Union Publication Date : 06/04/2005 (Romenian Version) Managementului Satisfactiei Clientului Author Patrick Staes, Nick Thijs, EIPA Publication Date : 30/11/1999 (Norvegian Version) Europeisk veileder i brukerretting og brukermedvirkning Publication Date : 30/11/1999 (Polish Version) Zarządzanie Satysfakcją Klienta Publication Date : 30/11/1999 CAF Study 2011 Reserach Report - French version Author Patrick Staes, Nick Thijs, Ann Stoffels, Sven Geldof Publication Date : 30/03/2012 Five Years of CAF 2006: From Adolescence to Maturity – What Next? A study on the use, the support and the future of the Common Assessment Framework Author Patrick Staes, Nick Thijs, Ann Stoffels and Sven Geldof Publication Date : 04/10/2011 CAF external feedback Brochure - Pr... Author CAF Resource Centre Publication Date : 22/07/2011 Report on the Survey on ’Mobility between the Public and Private Sectors with Special Regards to the Impact of the Financial Crisis’ The report on the Survey on ’Mobility between the Public and Private Sectors with Special Regards to the Impact of the Financial Crisis&rsquo... Author STUDY COMMISSIONED BY THE HUNGARIAN PRESIDENCY OF THE COUNCIL OF THE EUROPEAN UNION Publication Date : 24/06/2011 Growing Towards Excellence in the European Public Sector A decade of European collaboration with CAF Author Patrick Staes and Nick Thijs (ed.) Publication Date : 02/01/2011 PERF Performance of Governance Report on the process and progress PERF Performance of Governance Report on the process and progress Author Prof. dr. Geert Bouckaert, Prof. dr. Wouter Van Dooren, Peter Oomsels Publication Date : 13/12/2010 Growing Towards Excellence in the European Public Sector In 2000 the Innovative Public Services Group (IPSG) of the EUPAN (European Public Administration Network) presented the Common Assessment Framework (C... Author Patrick Staes and Nick Thijs (ed.) Publication Date : 09/12/2010 Evaluation of Public Administrations' Added Value to the Lisbon Strategy Goals (Update 2010) The so-called Lisbon Strategy for growth and competitiveness was adopted by the European Council in 2000 and 2005. Many re... Author Consuelo Hidalgo, National Agency for the Evaluation of Public Policies and Quality of Services Ministry of the Presidency Publication Date : 01/11/2010 Sustainability of Human Resources in Central Public Administration in the EU Member States This report was commissioned by the Spanish DG of the Civil Service during the Spanish Presidency of the European Union in the first semester of... Author Salvador Parrado Publication Date : 29/10/2010 Evaluation of Public Administrations' Added Value To The Lisbon Strategy Goals Author Consuelo Hidalgo Publication Date : 01/06/2010 Report- The promotion of cross-border mobility of civil servants between EU Member States public administration Author RASTKO RAFAEL KOZLEVČAR, MINISTRY OF PUBLIC ADMINISTRATION, REPUBLIC OF SLOVENIA Publication Date : 03/06/2008 The EPAN contribution to the success of the Lisbon Strategy - Final report: Luxembourg, 10 of May 2005 Author Lisbon ad hoc group Publication Date : 10/05/2005 Sustainability of pension schemes for government employees of European Member States Concise Report for the Directors-General Author Joost de Winter: Mercer Human Resource Consulting Publication Date : 15/11/2004 Sustainability of pension schemes for government employees of European Member States Final Report Author Joost de Winter: Mercer Human Resource Consulting Publication Date : 01/11/2004 Final Report: Public Sector Performance: An international comparison of education, health care, law and order and public administration Author Social and Cultural Planning Office - The Hague Publication Date : 30/09/2004 Does e-Government Pay Off? EUREXEMP - final report, final version Author Capgemini - Consulting Technology Outsourcing Publication Date : 30/11/1999 Measure to Improve. Improving public sector performance by using citizen - user satisfaction information Author Nick Thijs Publication Date : 30/12/2011 Five Years of CAF 2006: From Adolescence to Maturity – What Next? A study on the use, the support and the future of the Common Assessment Framework Author Patrick Staes, Nick Thijs, Ann Stoffels and Sven Geldof Publication Date : 04/10/2011 Growing Towards Excellence in the European Public Sector A decade of European collaboration with CAF Author Patrick Staes and Nick Thijs (ed.) Publication Date : 02/01/2011 Towards sustainable Public Administration Author Salvador Parrado and Elke Löffler Publication Date : 01/06/2010 Evaluation of Public Administrations' Added Value To The Lisbon Strategy Goals Author Consuelo Hidalgo Publication Date : 01/06/2010 [French Version] Hauts fonctionnaires en Europe. Author H. Kuperus / A.Rode, EIPA Publication Date : 23/12/2008 Top Public Managers in Europe Author H. Kuperus / A.Rode, EIPA Publication Date : 22/12/2008 Comparative Analysis: Quality Management in Public Administrations of the EU Member States Author Dr Gordana Žurga Publication Date : 31/10/2008 Analyse comparative: Gestion de la qualité dans les administrations publiques des états membres européens Author Dr Gordana Žurga Publication Date : 31/10/2008 Evaluation of Public Administrations' Added Value to the Lisbon Strategy Goals Author Dr Gordana Žurga Publication Date : 31/10/2008 What are public services good at? Success of public services in the field of human resource management Author Christoph Demmke, Thomas Henökl, Timo Moilanen Publication Date : 17/06/2008 Leadership Competencies for Change Management Author Milan Pagon, Emanuel Banutai, Uroš Bizjak Publication Date : 02/06/2008 4th Quality Conference - Impact Assessment Study Author Catholic University of Portugal (Porto) Publication Date : 05/11/2007 Regulating Conflicts of Interest for Holders of Public Office in the European Union Author C. Demmke/M. Bovens/T. Henökl/K. van Lierop/ T. Moilanen/G. Pikker/A. Salminen Publication Date : 30/10/2007 Decentralisation and Accountability as Focus of Public Administration Modernisation Author Christoph Demmke, Gerhard Hammerschmid and Renate Meyer Publication Date : 30/05/2006 Cross-Border Mobility of Public Sector Workers Author Editors: Karin Thienel, Thomas Böhm Publication Date : 01/05/2006 Interoperability of eGovernment systems - Luxembourg, June 2005 Publication Date : 10/06/2005 EPAN – eGovernment WG Study on organisational changes, skills and the role of leadership required by eGovernment - Luxembourg, 09 June 2005 Author Christine Leitner (EIPA) Publication Date : 09/06/2005 Milestones on the way to Better Regulation Author 'Götz Konzendorf, Peter Wordelmann, Susanne Bölck, Sylvia Veit' Publication Date : 08/06/2005 Study on the use of the Common Assessment Framework in European Public Administrations - Development and Promotion of a Communication Network - May 2005 (doc) Publication Date : 10/05/2005 EIPA Study: Working Towards Common Elements in the Field of Ethics and Integrity? Author Christoph Demmke - EIPA European Institute of Public Administration Publication Date : 30/11/1999 Ethics in the Public Services of EU Member States Author Dr Christoph Demmke and Danielle Bossaert - EIPA, European Institute of Public Administration Maastr Publication Date : 30/11/1999 What are Public Services good at? Successes of public services in the field of human resources management Publication Date : 30/11/1999 CAF Study 2011 Reserach Report - French version Author Patrick Staes, Nick Thijs, Ann Stoffels, Sven Geldof Publication Date : 30/03/2012 Five Years of CAF 2006: From Adolescence to Maturity – What Next? A study on the use, the support and the future of the Common Assessment Framework Author Patrick Staes, Nick Thijs, Ann Stoffels and Sven Geldof Publication Date : 04/10/2011 HRWG 1 meeting Author Katarzyna Dudzik Publication Date : 21/09/2011 Growing Towards Excellence in the European Public Sector A decade of European collaboration with CAF Author Patrick Staes and Nick Thijs (ed.) Publication Date : 02/01/2011 Cyprus - Public Sector Reform: Country Information Publication Date : 18/12/2006 France - Public Sector Reform: Country Information Publication Date : 18/12/2006 Slovenia - Public Sector Reform: Country Information Publication Date : 18/12/2006 Belgium - Public Sector Reform: Country Information Publication Date : 18/12/2006 The flexibilisation of the employment status of civil servants: Author Danielle Bossaert Publication Date : 10/06/2005 Development and Promotion of a Communication Network Between National Schools and Institutes of Public Administration Publication Date : 09/06/2005 Human Resources management strategies to support organizational changes Author Elise Sfeir, PricewaterhouseCoopers Publication Date : 01/06/2005 Human Resources management strategies to support organizational changes - 18 April 2005, Luxembourg Author Elise Sfeir, PricewaterhouseCoopers Publication Date : 30/11/1999 Are civil servants different because they are civil servants? - Luxembourg, June 2005 Author Dr Christoph Demmke Publication Date : 30/11/1999 Public Sector Reform Units in Europe - Summary Publication Date : 30/11/1999 Czech - Public Sector Reform: Country Information Publication Date : 30/11/1999 Germany - Public Sector Reform: Country Information Publication Date : 30/11/1999 Denmark - Public Sector Reform: Country Information Publication Date : 30/11/1999 Estonia - Public Sector Reform: Country Information Publication Date : 30/11/1999 Spain - Public Sector Reform: Country Information Publication Date : 30/11/1999 Greece - Public Sector Reform: Country Information Publication Date : 30/11/1999 Hungary - Public Sector Reform: Country Information Publication Date : 30/11/1999 Ireland - Public Sector Reform: Country Information Publication Date : 30/11/1999 Lithuania - Public Sector Reform: Country Information Publication Date : 30/11/1999 Latvia - Public Sector Reform: Country Information Publication Date : 30/11/1999 Netherlands - Public Sector Reform: Country Information Publication Date : 30/11/1999 Poland - Public Sector Reform: Country Information Publication Date : 30/11/1999 Portugal - Public Sector Reform: Country Information Publication Date : 30/11/1999 Sweden - Public Sector Reform: Country Information Publication Date : 30/11/1999 Slovakia - Public Sector Reform: Country Information Publication Date : 30/11/1999 Survey UK - Public Sector Reform Publication Date : 30/11/1999 Survey Cyprus Organisation Structure Publication Date : 30/11/1999 Survey Bulgaria - Public Sector Reform Publication Date : 30/11/1999 Survey Cyprus - Public Sector Reform Publication Date : 30/11/1999 Survey Czech Republic - Public Sector Reform Publication Date : 30/11/1999 Survey Finland - Public Sector Reform Publication Date : 30/11/1999 Survey France - Public Sector Reform Publication Date : 30/11/1999 Survey Germany - Public Sector Reform Publication Date : 30/11/1999 Survey Greece - Public Sector Reform Publication Date : 30/11/1999 Survey Ireland - Public Sector Reform Publication Date : 30/11/1999 Survey Italy - Public Sector Reform Publication Date : 30/11/1999 Survey Italy Additional Material - Public Sector Reform Publication Date : 30/11/1999 Survey Latvia - Public Sector Reform Publication Date : 30/11/1999 Survey Netherlands - Public Sector Reform Publication Date : 30/11/1999 Survey Luxembourg - Public Sector Reform Publication Date : 30/11/1999 Survey Portugal - Public Sector Reform Publication Date : 30/11/1999 Survey Romania - Public Sector Reform Publication Date : 30/11/1999 Survey Slovenia - Public Sector Reform Publication Date : 30/11/1999 Survey Sweden - Public Sector Reform Publication Date : 30/11/1999 Survey Turkey - Public Sector Reform Publication Date : 30/11/1999 EUPAN Directors General 56th Resolution 1. GENERAL CONSIDERATIONS 2. HORIZONTAL ACTIVITIES PERFORMED DURING THE HUNGARIAN PRESIDENCY 2.1. New EUPAN Website 2.2. Informal So... Author Directors General Publication Date : 30/06/2011 HRWG 1 meeting Author Katarzyna Dudzik Publication Date : 21/09/2011 Agenda of the HRWG-IPSG 2 Meeting, Budapest, 24-25 May, 2011 Author Hungarian Presidency Publication Date : 20/05/2011 EUPAN DG Troika + 55th DG meeting Agenda Author Eupan Publication Date : 10/12/2010 EUPAN Social Dialogue meeting – 23 November 2010 Agenda Publication Date : 23/11/2010 57th Meeting of the Directors General - final documents Author Krzysztof Banaś Publication Date : 21/12/2011 HRWG 2 - public documentation Author Katarzyna Dudzik Publication Date : 25/11/2011 IPSG 2 - public documentation Author Izabela Najda-Jędrzejewska Publication Date : 25/11/2011 The handouts of the presentations 6QC Author Izabela Najda Jędrzejewska Publication Date : 25/10/2011 The list of participants 6QC Author Izabela Najda Jędrzejewska Publication Date : 25/10/2011 The full program of the 6th QC Author Izabela Najda Jędrzejewska Publication Date : 20/10/2011 HRWG 1 meeting Author Katarzyna Dudzik Publication Date : 21/09/2011 IPSG 1 meeting Author Izabela Najda-Jędrzejewska Publication Date : 21/09/2011

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