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Study on the use of the Common Assessment Framework in European Public Administrations - Development and Promotion of a Communication Network - May 2005 (doc)
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During the Italian Presidency, the European Institute of Public Administration conducted a study on the use of the Common Assessment Framework within the European Public Administrations. The questionnaire-based study sought to identify the way in which CAF was promoted in the different Member States and how the tool helped public administrations to analyse themselves in an efficient way and to implement improvement actions in the context of a total quality approach. The results and major conclusions of the study were presented at the first European CAF Event which took place in Rome on 17 and 18 November 2003. They were discussed by nearly 120 CAF users in 4 workshops on national strategies, lessons learned, CAF and TQM strategy and CAF and other TQM tools.
Nearly a year and a half later, the Luxembourg Presidency asked EIPA, in accordance with the Mid-Term Programme of the European Public Administration Network, to conduct a follow up study.
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