Steve Johnson Steve.Johnson@ir.gsi.gov.uk

The range of public sector organisations adopting the Balanced Scorecard (BSC) continues to increase. Many of these organisations are already experienced users of quality frameworks such as EFQM and an increasing number are finding tensions between the continued use of EFQM and the successful introduction of the BSC. The issue raised is whether EFQM and BSC can be complementary, and if so how they best work together?

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