Documents
Does e-Government Pay Off? EUREXEMP - final report, final version
Capgemini - Consulting Technology Outsourcing
Management summary
Under the authority of the Dutch Ministry of the Interior and Kingdom Relations a research has been carried out into the effective use of information and communication technology (ICT) in the public sector in Europe . The objective of the study was to investigate if it is worth investing in eGovernment initiatives, and to identify the backoffice changes required for that. The study is made by collecting information on a number of â€�European exemplary public services â€" Eurexempsâ€? with significant changes in the backoffice of the public organisations involved.
Two Dutch companies, Capgemini Netherlands and TNO â€" Strategy, Technology and Policy, have carried out the study. After developing and agreeing on an analysis framework paying attention to returns on investment and conditional changes in the back office, an inventory of candidate services from a number of sources was made. Subsequently, eight exemplary services to be studied in detail were selected, using agreed selection criteria. The case studies were conducted using agreed questionnaires. The data thus obtained was analysed, conclusions were drawn and recommendations made, all resulting in the report at hand.
The analysis framework, selection criteria, analysis, conclusions, and recommendations were discussed with the E-government Working Group of the European Public Administration Network during its successive meetings in April, September, and October.
A clear conclusion of the study is that eGovernment does pay off and that backoffice changes are required to achieve results.
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