:: EUPAN - Documents

Area of Interest

Documents

Seven Steps to a Citizen Charter with Service Standards: Implementation Plan for Governmental Organizations; Practitioners handbook

IPSG

this practical guidebook was elaborated by the IPSG under the coordination of the Netherlands

Related Documents

Engagements de service : une Charte du Citoyen en sept étapes; manuel du chef de projet

Related Categories

User Perspective

The Spanish Presidency

Survey

Civil Services in the Europe of 27 – Reform and Innovation in Public Service Systems: Towards new public service models in Europe?

Official documents

51th Meeting of Directors General of Public Administration - Resolution on the Future of EUPAN

50th Meeting of Directors General of Public Administration - Conclusions on the Future of EUPAN

49th Meeting of Directors General of Public Administration - Resolution

48th Meeting of Directors General of Public Administration - Resolution

47th Meeting of Directors General of Public Administration - Resolution

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