Area of Interest

Documents

Power of Measurement

Performance Contracts for Senior Civil Servants In Malta
Charles Polidano (pps@gov.mt)
In Malta all senior civil servants are appointed on the basis of renewable performance contracts. The introduction of contractual appointments on such a scale was a radical measure which has been impl...
U.S. Government Agencies Turn to a Customer Satisfaction Index (CSI) to Measure and Benchmark Performance in Meeting Citizen Needs and Expectations
By Bernie Lubran, Federal Consulting Group, US Department of the Treasury
Background     Since the early 1990s, the United States federal government has increasingly focused on how well its programs and services meet or exceed the needs and expectations o...

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The Spanish Presidency



Survey

Civil Services in the Europe of 27 – Reform and Innovation in Public Service Systems: Towards new public service models in Europe?



Official documents
51th Meeting of Directors General of Public Administration - Resolution on the Future of EUPAN
50th Meeting of Directors General of Public Administration - Conclusions on the Future of EUPAN
49th Meeting of Directors General of Public Administration - Resolution
48th Meeting of Directors General of Public Administration - Resolution
47th Meeting of Directors General of Public Administration - Resolution

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