This publication explains the relevance of customer focus and the role(s) citizens/customers play in public sector management. It gives an overview of different methods and techniques around customer ...
In Malta all senior civil servants are appointed on the basis of renewable performance contracts. The introduction of contractual appointments on such a scale was a radical measure which has been impl...
By Bernie Lubran, Federal Consulting Group, US Department of the Treasury
Background
Since the early 1990s, the
United States
federal government has increasingly focused on how well its programs and services meet or exceed the needs and expectations o...
