 European Primer on Customer Satisfaction
| Patrick Staes, Nick Thijs, EIPA |
| This publication explains the relevance of customer focus and the role(s) citizens/customers play in public sector management. It gives an overview of different methods and techniques around customer ... |
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The impact of individual assessment on organizational performance in the public services of EU member states
| Christoph DEMMKE, Gerhard HAMMERSCHMID and Renate MEYER |
| ... |
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Evaluation of Public Administrations' Added Value to the Lisbon Strategy Goals
| Dr Gordana Žurga |
| The "Evaluation of Public Administrations' Added Value to the Lisbon Strategy Goals" study was launched during the Slovenian Presidency . The intention of the study was to support a broader discus... |
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The EPAN contribution to the success of the Lisbon Strategy - Final report: Luxembourg, 10 of May 2005
| Lisbon ad hoc group |
| Français DeutschThe "Wassenaar Memorandum of Understanding" of the EPAN Troika Ministers (04 November 2004) and the "Maastricht Resolutions" of the EPAN Directors Gen... |
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Milestones on the way to Better regulation at the European Union Level
| PD Dr. Götz Konzendorf, Dr. Peter Wordelmann, Dipl.-Pol. Susanne Bölck, Dipl.-Pol. Sylvia Veit |
| Français DeutschIntroduction Shortly before 1 January 2005, the Luxembourg Presidency had taken the initiative of carrying out an inventory of all working group... |
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Decentralisation and Accountability as Focus of Public Administration Modernisation
| Christoph Demmke, Gerhard Hammerschmid and Renate Meyer |
| ... |
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Cross-Border Mobility of Public Sector Workers
| Christoph Demmke, Gerhard Hammerschmid and Renate Meyer |
| ... |
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(French Version) Document d’orientation européen sur la gestion de la satisfaction client
| Patrick Staes, Nick Thijs, EIPA |
| ... |
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(Romenian Version) Managementului Satisfactiei Clientului
| Patrick Staes, Nick Thijs, EIPA |
| ... |
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(Norvegian Version) Europeisk veileder i brukerretting og brukermedvirkning
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(Polish Version) Zarządzanie Satysfakcją Klienta
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Public Sector Performance: An International Comparison
| Stef Böger (stef.boger@minbzk.nl) |
| On behalf of the Dutch Ministry of the Interior and Kingdom Relations the Social and Cultural Planning Office of the Netherlands has conducted an extensive international comparison of public sector pe... |
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The Lisbon Strategy and Strategy-Focused Public Administration
| Mr Seppo Määttä, Seconded National Expert (EIPA) (s.maatta@eipa-nl.com) |
| SummaryThe Lisbon strategy aims at making Europe the most competitive and dynami c knowledge-based economy in the world capable of sustainable economic growth with more and better jobs and greater soc... |
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Final Report: Public Sector Performance: An international comparison of education, health care, law and order and public administration
| Social and Cultural Planning Office - The Hague |
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Preface
The performance of public services is subject to sometimes fi ery debate in the Netherlands.
Whereas, in the late 1990s, reforms of social security programs received a great deal of attent... |
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