Contents

1. Implementation of the CAF model in organizations of territorial administration in the Czech Republic
    
2. Provision of services on customers mother tongue – bilingualism as a quality factor in the public administration – Finland
    
3. Producing support services in service centres – Finland
    
4. Forum on simplification – France (English version)
    
5. Les assises de la simplification – France (French version)
    
6. International Conference on "Public Administration and Private Enterprise" – Germany
    
7. Establishment and operation of Criminal assets bureau – Ireland
    
8. Human Governance, for a new Public Administration culture: The humanization of Public Administration – Italy
    
9. Quality of regulation across levels of government – Italy
    
10. Towards client-centred government – The Netherlands
     
11. New Ministry of Public Administration – Slovenia
     
12. Putting People at the Heart of Public Services - publication sets out the next stage for transforming public services – United Kingdom
     
13. UK Expert Meeting on Measuring Customer Satisfaction – United Kingdom
     
14. Code Of Practice On Workforce Matters In Public Sector Service Contracts – United Kingdom

Related Categories

IPSG- Innovative Public Services Group