:: EUPAN - Home

Welcome

On this website you find relevant information about the work of the EUPAN-Network. EUPAN is an informal network of the Directors General responsible for public administration in the Member States of the European Union and the European Commission. Under "Official documents" you will find key documents from the Meetings of Directors General. The area "Projects" presents current studies and surveys. You will also find announcements of events and other areas of interest. Our carefully-selected list of links provides access to many other sources of information.

[Read more...]

In Evidence

51th Meeting of Directors General of Public Administration - Resolution on the Future of EUPAN

Top Public Managers in Europe

Management and Working Conditions of the Senior Civil Servants in European Union Member States
The aim of this study is to give an overview of how the Senior Civil Service (SCS) is organised and managed in the 27 EU Member States and the European Commission.
More specific information can be found in the fact sheet on each Member State and the European Commission in Annex 2. Some Member States' cases are inserted in boxes in the text. The research methodology can be found in Annex 1.

European Primer on Customer Satisfaction

This publication explains the relevance of customer focus and the role(s) citizens/customers play in public sector management. It gives an overview of different methods and techniques around customer insight including examining the importance of customer needs, expectations and satisfaction.

What are public services good at? Success of public services in the field of human resource management
EN: Executive Summary / FR: Résumé
FR: Annexe: Bonnes pratiques en GRH

Seven Steps to a Citizen Charter with Service Standards: Implementation Plan for Governmental Organizations; Practitioners handbook
this practical guidebook was elaborated by the IPSG under the coordination of the Netherlands

. A Comparative Overview of Quality Management in Public Administration
A project undertaken by a member of the IPSG group. (Gordana Zurga, the Slovenian representative)

. Eupan newsletter 2008/2

Slovenia chaired the European Public Administration Network from 1 January to 30 June 2008.

During this period the Slovenian Presidency eagerly carried out the priorities set by the Medium-Term Programme for 2008-2009 and<

. Regulating Conflicts of Interest for Holders of Public Office in the European Union
A Comparative Study of the Rules and Standards of Professional Ethics for the Holders of Public Office in the EU-27 and EU Institutions

. Eupan Newsletter 2008

Portuguese Presidency of the Council of the European Union

. CAF works - better service for the citizens by using CAF

This brochure, established under the Austrian Presidency, presents 29 excellent CAF applications from 15 countries where the use of the CAF has led to improved results.

more...

Events

. Citizen - Customer Satisfaction Management - European Experiences and Insights, Vilnius, 18 March, 2010

. 5th Quality Conferenece for Public Administrations in the EU - Paris 2008

. Joint Conference – “Diversity Through Equality in Public Administrations in Europe” - Cophenagen

more...